COMPLAINT ACTIVITY REPORT  Case # 67201324           Better Business Bureau of West Florida, Inc.

Consumer Info:   Johnson, Robert                                                                  Business Info: Grow Financial

Location Involved:   (Same as above)

Consumer’s Original Complaint :

On Friday April 8th 2011 I went to the bank to withdraw a sizeable amount from my account.

On the receipt I was given for the cash withdraw; there was no mention of any fee incurred.

As I was readying to leave, I asked if there was anything I needed to sign. Courtney Poole, who was holding a piece of paper with the withdraw information stated there was a mistake on the paperwork and that I didn’t have to sign anything. I signed nothing, nor was my ID even checked.

On Saturday April 9th I went to my account online and noticed my checking account had been debited $885.00 for what was labeled a “Withdraw Fee”.

On the receipt I was given for the cash withdraw; there was no mention of a fee incurred. Why not? Why wasn’t I given the common courtesy of an explanation of the fees that were going to be charged? Why would I have to find out the way that I did? Luckily I caught it in time to cover checks that were floating because I’m now quite certain that I would also be dealing with NSF fees as well as this $885.00 charge.

(Note: To find the “hidden” fee rates, you have to search through the website and download a program to even be able to open up an explanation of the fee rates.)

Consumer’s Desired Resolution:

I want my $885.00 put back into my bank account.

BBB Processing

06/08/2011                web      BBB         Case Received by BBB