This is my message to Diane Anthony, Sr. Mortgage Loan Officer of Grow Financial Federal Credit Union complaining about Sandra Underwood’s lack of service. I never got a response from Diane Anthony after the latest email I sent to her. You can begin to see the pattern here with Grow Financial Federal Credit Union and how they treat their customers. This is the reason I decided to withdraw my money.
From: Robert Johnson
Sent: Monday, March 21, 2011 11:35 AM
To: Diane.Anthony@growfinancial.org
Subject: Fw: mortgage information
Hello Diane,
I have some concerns I would like to bring to your attention. I have gotten very poor service dealing with my attempts to do business with you all from the very beginning. I went to the Saint Pete branch (prior to getting your below email) for a pre-approval. I was denied. I sent an email to the loan officer asking for more details- 2 messages to her went ignored.
The loan officer was- Sandra Underwood.
Diane, I don’t like being ignored when I have money sitting in your accounts. I’m sure you can understand my dissatisfaction and respond accordingly. Email is the best way to communicate for me, or I can call you if need be.
Robert Johnson
#900***, #908***
—– Original Message —–
From: Robert Johnson
To: Diane Anthony
Sent: Friday, March 11, 2011 3:18 PM
Subject: Re: mortgage informationThanks, I’ve taken care of already. I’ll keep your contact info if I should need it.
Robert Johnson
Robert Johnson
—– Original Message —–From: Diane AnthonyTo: ‘cpinc@tampabay.rr.com’Sent: Friday, March 11, 2011 1:52 PMSubject: mortgage informationHello Mr. Johnson,
My name is Diane Anthony and I am a Mortgage Loan Office with Grow Financial Federal Credit Union.
I am sorry no one has contacted you sooner.
I hope you will allow me to assist you with your mortgage questions.
You can reach me on my cell # 813-758-0598 or office number 813-837-2451 ext 2454.
Thank you and I look forward to hear from you.
Diane Anthony
Sr. Mortgage Loan Officer
(813) 837-2451 ext 2454
diane.anthony@growfinancial.org
fax # (813)832-2285