I sent a copy of this email  (below) to Grow Financial Federal Credit Union’s CEO Robert Fisher to prove that I was never informed of a withdraw fee and he ignored it. Courtney M. Poole was the lady with member services who I originally spoke to about withdrawing my funds. She also witnessed when the funds were given to me. She also knows I signed no paperwork or received a receipt showing the cash withdraw fee. As you can see, it is obvious from this email thread that Courtney Poole had not informed me there would be a fee due and may have been ignorant of it herself. She never got back to me after I sent her my response. She was more then likely told to ignore me after addressing the issue with her superiors.